Customer Demand Analyst

Printpack•Atlanta, GA

4d•Onsite

About The Position

The ideal candidate for our Customer Demand Analyst position will possess strong skills in the areas of planning/implementing/controlling/reviewing processes, as well as analyzing/integrating/interpreting data. They will also need to be high-level communicators who are proficient at developing relationships, collaborative selling, motivating others, and acting as a liaison.

Requirements

Bachelor’s Degree and/or equivalent job-related experience
Previous customer-service experience
Customer travel required
Fluency in Spanish is required

Nice To Haves

Proficient in Windows & Microsoft Office Suite (Excel)
Exceptional oral and written communication skills
Ability to work well under pressure, possesses a sense of urgency, and handles multiple priorities
Self-direction/ability to make sound decisions independently
Strong Analytical skills
Flawless execution on behalf of Printpack and our customers
Familiarity with PRISM / OMS & HP systems is desirable
Leadership capabilities are desirable but not required

Responsibilities

Manage day-to-day operations planning on behalf of specific Printpack customers.
Responsible for managing items, orders, inventories, and shipment releases to meet customers’ needs while optimizing the use of Printpack's production resources.
Process items, orders, and shipment releases accurately and in a timely manner to ensure the customer has exactly the right products at the right time.
Serve as the point of contact on daily operational matters between the customer and internal groups.
Follow up on both internal and external customer needs and Printpack production requirements.
Analyze forecasts to proactively plan production for the customer’s products, ensuring the customer’s demand is consistently met, minimum stocking levels are maintained, and changes are incorporated into production plans.
Enter, research, investigate & follow up on customer complaints
Develop and maintain reports that support Printpack's sales staff and the external customer, i.e., inventory and order status reports, trial reports, etc.
Develop and maintain relationships with both internal and external customers in a manner that demonstrates a high level of commitment to excellent customer service in order to facilitate the flow of orders and information.