Customer Delivery Technical Leader (Canada)

Cisco

3d • Remote

About The Position

As a Customer Delivery Engineering Technical Leader for Core and ES on Cisco/Splunk Professional Services, you will help customers adopt and optimize Splunk solutions through regular engagement and strategic guidance. You will support customers in realizing value from their investment, collaborate on standard processes and procedures, help scale and automate delivery functions, and resolve complex customer problems. The role is remote anywhere in Canada.

You will lead adoption, optimization, and integration of Splunk Core and Enterprise Security (ES) within customers’ business architectures. You will provide technical mentorship on enterprise architecture, configuration, and optimization, advocate for customer priorities across Splunk, serve as a dedicated contact for customer needs and escalations, and engage regularly with the account team.

Requirements

• At least 3 years of experience in technical consulting or big-data analytics.
• At least 3 years of demonstrable experience administering and using Splunk Core and/or ES.
• Ability to act as a trusted advisor and product specialist for assigned customers.
• Ability to manage strategic accounts requiring partnership, negotiation, and conflict resolution.
• Outstanding written and oral communication skills.
• Ability to listen objectively to others’ opinions and ideas using active listening skills.
• Strong customer-facing skills that build confidence and provide mentorship toward resolution and high customer satisfaction.

Nice To Haves

• Demonstrable understanding of common enterprise applications.
• Statistical and analytical modeling experience.
• Solid understanding of scripting languages such as Bash; application development with Java, Python, or .NET; databases; and analytical tools.
• Meaningful software-industry experience in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.

Responsibilities

• Execute adoption and optimization activities in long-term engagements, including regular meetings, documentation, and communicating outcomes.
• Lead adoption, optimization, and integration of Splunk Core and ES solutions into customer business architectures.
• Provide technical mentorship on enterprise-level architecture, configuration, and optimization in sophisticated environments.
• Advocate for customer initiatives and discreet needs across the internal Splunk ecosystem.
• Serve as a dedicated point of contact for customer adoption, optimization, customer success, and technical escalations.
• Engage and share information continually with Splunk’s account team.
• Collaborate with the team to create standard processes and procedures, scale service delivery, and automate key functions.
• Resolve customers’ most complicated problems.

Benefits

• The posting describes U.S. employee benefits, subject to plan eligibility, including medical, dental, and vision insurance, a 401(k) plan with Cisco matching contributions, paid parental leave, short- and long-term disability coverage, and basic life insurance.
• Cisco restricted stock unit grants may be available to eligible employees, subject to continued employment and vesting terms.
• U.S. employees may receive paid holidays, a floating holiday for non-exempt employees, a birthday day off, a year-end holiday shutdown, wellness days, vacation or flexible vacation time, sick time, additional leave for critical family or emergency issues, and optional paid volunteer days, subject to role and company policies.
• Employees in non-sales roles may be eligible for annual bonuses, subject to Cisco policies.
• Sales-plan employees may be eligible for performance-based incentive compensation, subject to the applicable Cisco plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed