Customer Delivery Manager

Applied Digital Corporation • Center, ND

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About The Position

The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.

Requirements

• Bachelor’s degree in business administration, Operations Management, or related field or equivalent experience.
• 5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
• 5+ years of experience in customer operations, contract management, and project delivery.
• Strong ability to read and interpret complex contracts.
• Excellent organizational skills and attention to detail.
• Proven ability to challenge teams constructively and drive accountability.
• Strong problem-solving, communication, and stakeholder management skills.

Nice To Haves

• Experience in technology, engineering, or data center operations.
• Project Management certification (PMP or equivalent) is a plus.
• Experience working in a matrixed organization with cross-functional teams.

Responsibilities

• Review and interpret customer contracts, SLAs, and obligations.
• Monitor adherence to contractual terms and escalate non-compliance issues.
• Track deliverables and milestones to ensure timely and accurate execution.
• Hold internal teams accountable for meeting commitments.
• Identify gaps or risks in meeting obligations and implement corrective actions.
• Partner with operations, legal, and customer success teams to resolve challenges.
• Facilitate discussions to address issues constructively and maintain customer satisfaction.
• Provide regular updates on compliance status and delivery performance to leadership.
• Maintain documentation and audit trails for contractual obligations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level