Customer Delivery Architect(Remote)

Cisco•Seattle, WA

2d•$176,100 - $323,600•Remote

About The Position

Cisco is seeking a Customer Delivery Architect (CDA) to support one of the world’s largest hyperscale web customers in the Seattle area. This role is focused on next-generation data center networking built on SONiC and Cisco Silicon One, powering large-scale AI/ML and high-performance computing infrastructure. As part of Cisco’s Customer Experience (CX) organization, you will operate at the intersection of open networking software, programmable switching silicon, and hyperscale infrastructure operations. You will work directly with customer network platform teams and Cisco engineering to design, troubleshoot, and optimize SONiC-based data center fabrics running on Cisco hardware platforms. This role is ideal for engineers who enjoy going deep across the stack — from Linux kernel networking and containerized SONiC services to ASIC forwarding pipelines and AI cluster network design.

Requirements

Bachelor’s degree in Computer Science, Electrical Engineering, or related field (or equivalent experience)
10+ years of experience in networking, distributed systems, or hyperscale infrastructure
Deep knowledge of data center networking architectures and large-scale routing environments
Strong troubleshooting skills across software, hardware, and network protocols
Experience working in large production environments with minimal supervision
Deep hands-on experience with SONiC architecture and operations
Understanding of SAI, Redis DB model, containerized services, and control-plane architecture
Strong knowledge of Linux networking stack and kernel internals
Experience debugging network behavior using Linux tools and system-level diagnostics
Familiarity with Docker or Kubernetes-based service orchestration
Experience working with merchant silicon or programmable ASIC platforms
Exposure to Cisco Silicon One architecture or similar programmable switching silicon
Ability to analyze packet forwarding pipelines and hardware counters
Experience supporting AI cluster networking or HPC fabrics
Knowledge of RoCE networking, congestion management, and performance optimization
Strong automation experience with Python and Linux tooling
Experience with CI/CD pipelines and automated infrastructure validation
Familiarity with open-source development workflows and Git-based collaboration
Strong working knowledge of BGP
Strong working knowledge of ISIS
Strong working knowledge of MPLS and Segment Routing
Strong working knowledge of VXLAN / EVPN
Strong working knowledge of IPv6
Strong working knowledge of Data center leaf-spine fabrics

Nice To Haves

Operating hyperscale cloud or web-scale infrastructure
Hands-on experience with Cisco Silicon One-based systems
Contributions to SONiC or other open networking projects
CCIE (Service Provider, Data Center, or Routing & Switching) or equivalent experience
Experience integrating network telemetry, streaming analytics, and observability platforms

Responsibilities

Act as the technical authority for SONiC deployments running on Cisco Silicon One platforms in large-scale production environments.
Provide architectural guidance and operational support for hyperscale data center fabrics supporting AI/ML workloads.
Troubleshoot complex issues across the stack including SONiC containers, Linux networking, routing protocols, and ASIC forwarding behavior.
Perform deep debugging and analysis using Silicon One SDK tools and ASIC telemetry to identify hardware and software interactions.
Support both production and pre-production validation environments running SONiC and Cisco platforms including NCS5500, Catalyst 8000, Nexus 3000/9000, and NCS1K.
Collaborate directly with Cisco silicon architects, SONiC development teams, and software engineering groups to resolve defects and improve platform capabilities.
Optimize network fabrics designed for AI/ML clusters using RDMA over Converged Ethernet (RoCE) and other high-performance transport mechanisms.
Guide the customer in adopting DevOps-driven operational models, including CI/CD pipelines for SONiC software validation and infrastructure automation.
Help implement observability, telemetry, and automated validation frameworks to improve reliability at hyperscale.
Act as a trusted technical advisor, building strong relationships with customer network engineering and infrastructure teams.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)