Customer Data Steward

Baxter•Deerfield, IL

1d•Hybrid

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter As a Customer Data Steward, you will play a critical role in maintaining the accuracy, integrity, and quality of customer data across Baxter's business systems. You will serve as a trusted resource for customer master data, ensuring records are accurate, compliant, and properly integrated to support operational excellence and customer success. By partnering with stakeholders across the organization, you'll help drive data governance initiatives, improve processes, and ensure reliable data is available for informed business decisions.

Requirements

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
3-5 years of experience in data management, customer master data, data governance, or a related field.
Functional knowledge of data concepts, data governance principles, and data quality practices.
Ability to create and maintain data definitions and understand data flow processes.
Strong attention to detail with a commitment to accuracy and data integrity.
Excellent communication, interpersonal, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to learn and adapt to new systems, processes, and products.
Flexibility to work occasional evenings or weekends as business needs require.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Experience in a customer-facing role.
Knowledge of the healthcare industry.
Bilingual or multilingual language skills.
Experience with CRM platforms and customer data management tools.
Experience with Master Data Management (MDM) solutions such as Reltio, Syndigo, or Informatica.
Experience working with third-party data providers such as IQVIA or Dun & Bradstreet.
Experience with ERP systems such as SAP or JD Edwards (JDE).
Experience maintaining customer master data in a large, complex organization.

Responsibilities

Steward customer data across the organization, ensuring accuracy, completeness, integrity, and compliance with regulatory and governmental requirements.
Maintain and support data governance policies, procedures, and standards for customer master data.
Review, validate, and update customer records to ensure data is accurate, complete, and properly maintained.
Manage customer data hierarchies to ensure records are linked and integrated across systems and applications.
Establish and maintain data standards and best practices to drive consistency and quality across the organization.
Partner with internal stakeholders to resolve data issues and support ongoing data management needs.
Monitor data quality, identify discrepancies, and take corrective action to improve data accuracy.
Identify opportunities for process improvement and implement solutions that enhance efficiency and data integrity.
Support the adoption of new systems, processes, and tools related to customer data management.

Benefits

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits