Customer Data Portfolio Project Mgr

KFC•Irvine, CA

2d•Hybrid

About The Position

The Customer Data Portfolio Project Manager supports the portfolio operating rhythm, intake coordination, roadmap visibility, dependency tracking, and delivery coordination across Taco Bell’s Customer Data, CRM, Analytics, and related Digital workstreams. This role helps ensure work is clearly documented, organized, sequenced, and communicated so priorities, blockers, decisions, and leadership needs are visible across the portfolio. Reporting to the Customer Data Strategy & Journey Lead, this role will help bring structure, consistency, and transparency to a fast-moving portfolio of initiatives spanning customer data foundations, CRM activation, customer lifecycle capabilities, analytics enablement, and broader Digital priorities. The role will support CDI&S representation within D&T intake processes, track follow-through on DCT and senior leadership escalations, maintain CRM and MarTech roadmap visibility, and coordinate cross-functional work tied to Lifecycle, Loyalty, Digital Product, Data, Technology, and external partners. The primary focus of this role is portfolio operations and delivery coordination rather than hands-on technical implementation, platform ownership, or portfolio strategy ownership. This individual will serve as a key operational point of contact for CDI&S, helping prepare status updates, highlight risks and blockers, track dependencies, and ensure leadership has the visibility needed to guide decisions and remove obstacles.

Requirements

Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.
4+ years of experience in project management or program management within CRM, marketing technology, or digital/MarTech.
Proficiency with project management tools such as JIRA and Confluence, along with a strong understanding of agile methodologies
Demonstrated ability to develop processes or tools that improve team efficiency, capacity measurement, and project prioritization.
Proven ability to lead both direct and virtual teams in a collaborative environment.
Excellent written and verbal communication skills, capable of crafting clear and impactful reports and presentations for stakeholders and facilitating productive team meetings.
Resourceful and proactive, with the ability to prioritize projects that align with team goals and strategic objectives while minimizing time spent on lower-priority activities.

Nice To Haves

PMP certification is preferred.
Experience managing vendor relationships and building strategic partnerships is a plus.

Responsibilities

Facilitate the Customer Data Intelligence & Solutions Portfolio Operating Rhythm: Help run recurring portfolio cadences across Customer Data, CRM, Analytics, and related Digital workstreams, including status updates, roadmap reviews, intake discussions, dependency tracking, leadership visibility, and follow-up on key decisions.
Coordinate Portfolio Intake, Roadmap Visibility & Prioritization Readiness: Organize the flow of new requests across the portfolio, ensuring work is clearly documented, tied to business objectives, assessed for impact and effort, and prepared for prioritization, sequencing, and capacity discussions.
Represent CDI&S in D&T Intake Processes: Help ensure Customer Data Intelligence & Solutions priorities, dependencies, risks, and business context are clearly captured and represented within D&T intake forums and related planning processes.
Enable Customer Data Portfolio Execution: Partner with the Customer Data Strategy & Journey Lead and cross-functional teams to coordinate planning and delivery across customer identity, customer profiles, attributes and signals, audience readiness, segmentation, data quality, data latency, personalization enablement, and downstream activation need.
Maintain CRM, MarTech & Analytics Roadmap Visibility: Keep CRM, MarTech, and Analytics-related priorities visible within the broader CDI&S roadmap, ensuring dependencies, timelines, readiness needs, and impacted teams are clearly tracked and communicated.
Maintain Jira & Confluence Portfolio Structure: Keep portfolio documentation, intake workflows, backlog views, project pages, roadmap tracking, status reporting, decision logs, dependency tracking, and leadership-facing materials organized and current.
Track Capacity, Dependencies & Delivery Commitments: Monitor portfolio demand, team capacity, workload, velocity, delivery commitments, and cross-functional dependencies. Surface constraints early to help leadership evaluate tradeoffs, sequencing, and escalation needs.
Coordinate Cross-Functional Delivery & Escalation Follow-Through: Work across Lifecycle, Loyalty, Digital Product, Data, Analytics, Data Science, Data Engineering, CRM, MarTech, Technology, and external partners to align on scope, milestones, owners, risks, dependencies, decisions, and next steps. Track blockers, risks, and open decisions requiring DCT or senior leadership visibility through resolution.
Prepare Clear Portfolio Communications: Develop concise, actionable updates for leadership and stakeholders, including weekly status reports, roadmap summaries, intake dashboards, capacity views, risk logs, decision trackers, escalation summaries, and executive-ready presentations.

Benefits

Hybrid work schedule and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, carwash
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Tuition reimbursement and education benefits
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag