Customer Data Management Specialist - QA

NuCO2•Stuart, FL

2d•Onsite

About The Position

This role involves auditing contract packages accurately and consistently to ensure data accuracy and provide timely reports. The specialist will maintain a service level agreement (SLA) of no more than 7 days on contract package audits, utilize tools for reporting and auditing, and prioritize workload to meet deadlines. The position requires providing daily, weekly, and monthly reports on team performance and data errors, managing auditing tasks effectively to meet team goals, and collaborating with the team and management to identify error trends, training needs, process improvements, and departmental efficiencies. A review of the personal development plan is also part of the role to ensure responsibilities and accountabilities are met or exceeded.

Requirements

Ability to multitask and must be self-directed.
Ability to read, analyze, and interpret contracts, pricing and equipment transmittals, general business periodicals, professional journals, technical procedures, or governmental regulations.
Effectively write reports and business correspondence.
Effectively present information and respond to questions from individuals or groups of managers and customers.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to type a minimum of 40 wpm.
Excellent verbal and written communication skills.
Excellent customer service skills – ability to go above and beyond to meet customer’s needs.
Proficient using integrated systems, Microsoft Excel, Outlook, and Word.
Must be very organized and detail-oriented.
Ability to multi-task and interact well with management.
Ability to interact well in a team environment as well as independently; must work well in a fast paced environment.
Effective problem-solving skills with an attention to detail.
A minimum of one year experience in; contract review, document compliance, or document examination.

Nice To Haves

JDE experience preferred but not required.

Responsibilities

Audits contract packages accurately and consistently to ensure accuracy and gather data to provide reports in a timely manner.
Maintains service level agreement (SLA) of no more than 7 days on contract package audit.
Utilizes tools to assist in composing accurate reports and auditing contract packages.
Prioritize workload to ensure deadlines are met on a consistent basis.
Provides daily, weekly and monthly reports on team performance and data errors.
Manages auditing and other tasks effectively to ensure all tasks are completed to meet team goals.
Able to work with team to ensure accuracy and productivity goals are met.
Able to work with management to identify error trends, training needs, process improvement or departmental efficiencies.
Review and assess personal development plan to ensure on track to meet or exceed responsibilities and accountabilities.