Customer Data & Analytics Lead

Global X ETFs•New York, NY

2d•$170,000 - $180,000•Hybrid

About The Position

Global X is seeking a dynamic and experienced individual to join our team as an AVP, Customer Data and Analytics Lead. This is a role that will be instrumental in driving the delivery of actionable insights to the firm as its commercial audiences expand. The successful candidate will have a proven track record in building and leading marketing and analytics capabilities as well as integrating siloed data/analytics sources to unlock commercial value across distribution functions.

Requirements

6+ years of experience in a senior insights or analytics role, preferably within a global organization
Proven expertise in leading and integrating siloed analytics programs into a cohesive insights function.
Strong analytical skills, with the ability to interpret complex data and translate it into actionable recommendations.
Exceptional communication and presentation skills, with the ability to influence and engage senior stakeholders.
Experience in developing and implementing insights strategies that drive business growth and performance.
Proficiency in data analytics tools and platforms (e.g., Sigma, SQL, Python, R, Tableau, Power BI).
Salesforce, Data Warehouse, Customer data platform (CDP), and other marketing analytics platforms and BI tools
Strong understanding of data governance, privacy, and compliance considerations.

Responsibilities

Establish and scale a centralized customer analytics and intelligence function, defining standards, ways of working, and governance to ensure consistency, quality, and scalability.
Design the foundational capabilities, team structure, and operating model needed to support evolving business needs.
Partner closely with marketing, distribution, and leadership to embed analytics into planning, prioritization, and decision-making, ensuring insights drive measurable business outcomes.
Lead conversations and presentations with C-level executives.
Oversee insights collection, analysis, and dissemination across regions and business units.
Ensure data integrity, accuracy, and relevance in reporting.
Translate complex data into clear, actionable insights for leadership and stakeholders.
Support strategic decision-making with timely and relevant insights.
Drive continuous improvement and innovation in analytics processes.
Facilitate cross-functional collaboration to leverage data and insights.
Develop and maintain a robust insight reporting framework.
Identify emerging trends, opportunities, and risks through proactive analysis.
Translate marketing, advertising and CX goals into actionable data strategies, advising on segmentation, personalization, and activation to improve targeting, ROI measurement, and customer experience
Enable sales with quality leads and distribution clarity within CRM