Customer Coordinator Houston, TX
About The Position
At Stone Systems, we are looking for a Customer Service Coordinator for our Shop located in Houston, TX. This role offers the opportunity to work in a multinational environment that is in full expansion, surrounded by numerous challenging projects. As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, maintaining square footage needed for budget, and preparing daily packets for measures, production, and installs. This role must also handle the immediate needs of the customer and accounts. Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.
Requirements
- +1 year of customer service experience in a call center environment.
- Ability to pass a background check
- High School Diploma/GED
- Customer Service Etiquette
- Knowledge of Customer Relationship Management System (CRM)
- Proficiency in Microsoft Office (Excel, Outlook, etc.)
- Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
- Capacity to multitask
- Ability to work independently
- Strong organization
Nice To Haves
- Experience in scheduling/routing appointments and managing multiple schedules.
- Experience working with subcontractors.
- Bi-lingual
Responsibilities
- Ensure measures are scheduled within 72 hrs. of the customer-ready date while maintaining the integrity of routes and ensuring volume for business needs are met.
- Ensure installs are scheduled within 48 hrs. of the confirmation date while maintaining the integrity of routes and ensuring volume for business needs are met.
- Monitor measure & install square footage, reporting KPI attainment to management.
- Communicate and coordinate shop follow-up and expedite orders when needed.
- Participate in and interact with internal teams on a regular basis to ensure timely responses to customers/orders.
- Maintain CRM updated with all customer changes/notes.
- New packets for production are supplied by the shop's daily deadline.
- Assist customers with in-shop slab viewing and layouts.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-term Disability
- Long-term Disability
- Basic Life Insurance
- Supplemental Insurance
- 401(k) Retirement Plan
- Vacation time
- 5 days of sick time
- 2 floating holidays
- 1 floating holiday (if hired after July 1)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
