Customer Coordinator- Kitchen and Bath
About The Position
Williams Distributing Co. & Shoemaker Inc. Divisions of Daikin Comfort Technologies North America, Inc. are seeking bright people who lean into challenges to join the team. We are a wholesale distribution powerhouse throughout Michigan, Ohio, and Indiana. Specializing in HVAC equipment and residential building products: Kitchen and Bath, Hearth, and Garage Doors. The Customer Service Representative (CSR) is the first point of contact for customers visiting or calling the showroom. This role is responsible for providing a professional, welcoming experience while supporting day-to-day operations including order entry, literature management, and basic accounting tasks. The CSR plays a vital role in ensuring smooth communication between customers, vendors, and internal teams.
Requirements
- Strong phone etiquette and interpersonal communication skills
- Organizational and follow-through abilities
- Ability to apply sound judgment, integrity, and work ethic
- Experience in retail sales preferred
- Strong phone etiquette and interpersonal communication skills
Responsibilities
- Greet customers with a professional and friendly demeanor
- Track leads and permits as directed
- Assist with showroom accounting and Williams system operations
- Support point-of-sale transactions and reconcile petty cash
- Maintain showroom literature and samples
- Answer phones and manage fax communications
- Enter and maintain purchase orders, sales orders, RMAs, debit memos, and branch transfers
- Assist in approving vendor invoices and meeting discount deadlines
- Participate in team meetings and coordinator-led conference calls
- Maintain cleanliness and organization of the showroom
- Perform additional tasks to support daily business needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
