Customer Contact Representative

Glacier Bancorp, Inc.•Mount Pleasant, TX

3d•Onsite

About The Position

At Guaranty Bank & Trust, we are passionate about helping others and our communities. We strive to stand out and be different, and as a result, our business is growing fast! Guaranty Bank & Trust offers competitive pay and benefits, generous time off, continued training, and career development. We are currently searching for the right person to join our team as a Customer Contact Representative. Please note that this is an on-site, full-time position.

Requirements

High School diploma or equivalent
Minimum one year experience with computer skills, including Microsoft Word, Excel, and Outlook
Must be flexible to work a varying schedule Monday – Friday, between the hours of 8:00 am to 7:00 pm
Must live within 30 minutes of the location listed below.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

Bilingual (English/Spanish) preferred
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
Strong critical thinking and problem-solving skills to meet our customer's needs
Excellent interpersonal and verbal communication skills
Self-starter and the ability to complete assigned duties with minimal supervision
Minimum six months banking or customer service experience experience preferred

Responsibilities

Provide quality customer service while responding to questions from internal and external customers
Assist customers with debit card and online banking questions
Research and resolve customer inquiries
Accept and make account transfers for customers via telephone
Review mobile deposits and large checks written by our customers
Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries
Comply with compliance and privacy policies and procedures to maintain customer confidentiality and information protection
Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
Complete and pass all required regulatory compliance training as assigned
Perform any additional duties and tasks assigned by management