Customer Contact Center Representative 1

Hills Bank • Hills, IA

2d • Onsite

About The Position

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat. This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment. Must consent to remote monitoring of incoming customer telephone calls.

Requirements

• High school diploma required.
• Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
• This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.
• Must consent to remote monitoring of incoming customer telephone calls.

Nice To Haves

• Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
• Prefer 1 - 2 years' experience in a related position.

Responsibilities

• Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations.
• Customer inquiries and requests may include, but are not limited to: Account balance and transactional information, Check and debit card orders, Funds transfer, account closure, and other transaction requests, Wire transfer requests, Support of bank services (cards, mobile banking, online banking, etc.), Basic maintenance and account updates, Xpress transfers, General product inquiries and needs.
• Maintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities.
• Identify and correct problems/concerns as necessary while following established policies and procedures.
• Maintain security of customers' accounts and confidentiality of customer information.
• Cover Operator role as needed.
• Provide indirect customer support by assisting coworkers with inquiries and requests for assistance.
• Participate in appropriate training in order to maintain required skills.
• Perform other duties as assigned.

Benefits

• Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package.
• Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families.
• Join Hills Bank and let us surprise you with even more perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED