Customer Contact Center Representative 1

Hills Bank • Hills, IA

8h • Onsite

About The Position

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat.

Requirements

• High school diploma required.
• Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.
• This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.
• Must consent to remote monitoring of incoming customer telephone calls.

Nice To Haves

• Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
• Prefer 1 - 2 years' experience in a related position.

Responsibilities

• Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations.
• Identify and correct problems/concerns as necessary while following established policies and procedures.
• Maintain security of customers' accounts and confidentiality of customer information.
• Cover Operator role as needed.
• Provide indirect customer support by assisting coworkers with inquiries and requests for assistance.
• Participate in appropriate training in order to maintain required skills.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED