Contact Center Customer Service Representative

Primary Health Medical Group • Boise, ID

21h • Onsite

About The Position

Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care. With multiple locations throughout the Treasure Valley, we are able to offer patient-centered care where medical decisions respect the unique needs of each patient and their families. Benefits are one of the ways we support and encourage the health and well-being of you and your family. But health is more than just physical. We also promote a positive work-life balance and offer flexible scheduling options.

Requirements

• High school diploma or equivalent
• Previous customer service experience
• The ability to multitask in a fast-paced environment while keeping a professional and calm composure
• Computer proficiency and ability to use applicable software as required to perform the essential functions of the job

Nice To Haves

• Healthcare experience is preferred.
• Electronic health record (EHR) experience is a plus.
• Recommended vaccines to include annual Influenza

Responsibilities

• Have the highest quality customer service on the phone
• Determine patient needs and direct them appropriately
• Receive, answer, and respond to telephone calls from patients and their representatives
• Perform data entry of demographic and insurance information
• Schedule and register patients, including accurately collecting required data
• Answer questions and give information on the telephone within the scope of practice. Refer all other questions to the specified departments as needed.
• Update new insurance information as received
• Perform other duties as assigned

Benefits

• Medical coverage with a broad range of plans to offer more personalized coverage
• Dental coverage with two plan options
• Voluntary vision insurance
• Life, disability, and long-term care insurances
• 401(k) with an employer match
• Employee Assistance Program (EAP) available to all employees and their dependents at no cost
• Generous paid time off (based on position hours)
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED