Customer Contact Center Rep | Flex

Allianz Insurance • Saint Louis Park, MN

22d • $43,000 - $47,000 • Hybrid

About The Position

You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.

Requirements

• High School Diploma or GED required
• Aim to exceed standard call center metrics while providing excellent customer service
• Computer proficiency skills
• Process, focused on customer relationships
• Work shift-times between 7am-6pm
• For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
• You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship.

Responsibilities

• Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
• Build relationships by listening, paraphrasing, and problem solving
• Provide clear information
• Manage a diverse clientele
• Emphasis on attendance and punctuality
• Support basic Allianz Website registration and navigation
• Research required information using available resources
• Follow up with Customers or Financial Professionals
• Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
• Utilization of artificial intelligence tools and resources (e.g. generative AI).

Benefits

• a choice of comprehensive medical, dental and vision plan options
• flexible spending and health savings accounts
• tuition reimbursement
• student loan retirement program
• generous annual paid leave
• an outstanding 401(k) company match
• life insurance
• award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED