Customer Contact Center Ambassador
City of Goldsboro•Ila, GA
•$20 - $25•Onsite
About The Position
Under general supervision, the Customer Contact Center askGTX Ambassador handles customer service activities related to multi-department inquiries, requests, and complaints regarding City services. This role involves receiving incoming non-emergency calls related to City services and functions. The position does not include supervisory responsibilities. Applicants are encouraged to submit a resume.
Requirements
- High School Graduate or Equivalent
- Two (2) years of experience handling public inquiries and servicing customer/client requests.
- Knowledge of basic telephone techniques and principles of public relations.
- Familiarity with customer service principles.
- Skill in using personal computers and associated software programs.
- Ability to learn City departments, services, policies, and procedures.
- Efficiently manage call or interaction time while ensuring customer needs are met.
- Ability to assist irate citizens with tact.
- Strong communication skills, both verbally and in writing.
- Ability to respond effectively to inquiries, complaints, and requests.
- Capability to establish and maintain effective working relationships with City staff and the general public.
- Valid Class "C" Texas driving license.
Nice To Haves
- Municipal experience is preferred.
- Bi-lingual Spanish speaking is preferred.
Responsibilities
- Responds to non-emergency calls and service requests related to city services and functions.
- Provides general information about all City departments.
- Supplies information regarding activities at City facilities.
- Records customer call information in databases for tracking and resolution reporting.
- Provides accurate information and explains planned actions resulting from customer calls.
- Follows up on previous customer interactions.
- Maintains awareness of changes in department programs and information.
- Ensures efficiency in call-taking duties as assigned.
- Delivers timely and precise information to departments as needed.
- Performs related duties and fulfills additional responsibilities as required.
Benefits
- Check out the benefits of working with us here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
