Customer Completion Executive

Gulfstream•St. Louis, MO

6d•$147,500 - $182,000•Onsite

About The Position

The Customer Completion Executive leads the outfitting definition process for new aircraft projects, working directly with customers to understand their mission requirements and preferences. The role translates those needs into a comprehensive, contractually binding Completion Package consistent with the Outfitting Definition Process, Aircraft Sales Agreement, product offerings, and applicable requirements. In partnership with the Completion & Delivery Associate, the role represents the customer on matters related to aircraft completion and delivery.

Requirements

Bachelor's degree in a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
Eight years of relevant aviation experience; experience in aircraft completions or program management is preferred.
Strong communication and presentation skills.
Excellent computer skills, including Microsoft Excel, Word, and presentation applications.
Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems, and outfitting options.
Current working knowledge of applicable FAA, EASA, CAAC, and other civil aviation authority regulations and certification requirements, and familiarity with international certification requirements as applicable to aircraft outfitting.
Broad knowledge of the company product line and aircraft systems.
Willingness and ability to travel extensively worldwide as required and on short notice, and to support customer needs outside normal working hours.
Ability to read, write, speak, and understand English.

Nice To Haves

Experience in aircraft completions or program management.

Responsibilities

Lead customers through the outfitting definition process to minimize delivery exceptions, maintain schedule, and provide a positive customer experience.
Explain process steps, milestones, and response requirements to aircraft owners or their delegates.
Translate customer mission requirements and outfitting preferences into a Completion Package consistent with product offerings and regulatory requirements, retaining standardized content where possible.
Initiate and monitor preparation of the Completion Package as the basis for engineering, construction, and delivery, ensuring contractual integrity.
Present an accurate Completion Package to the owner, defining the floor plan and reflecting customer requirements and preferences within aircraft interior space, weight, and regulatory constraints.
Collaborate with Finance to develop accurate, timely quotations and pricing.
Document communications supporting the final Completion Approval Package and execute Completion Package signature approval within the project timeline.
Conduct internal Completion Package reviews, including Preliminary Design Review, Engineering Design Review, and Project Review.
Communicate the approved Completion Package to other departments, including its scope, schedule, design, and contractual requirements.
Attend and participate in Completions Operations status meetings.
Monitor aircraft completion for fidelity to the approved Completion Package.
Support the Completion & Delivery Associate during customer inspection and aircraft acceptance.
Manage completion specification changes through the Work Change Request process.
Provide direction for resolving aircraft anomalies, damage, or schedule impacts with the customer and appropriate company management.
Perform other duties as assigned.
Travel worldwide as required, including on short notice, and support customer needs during and after normal working hours.