Customer Completion Executive

Gulfstream•Saint Louis, MO

About The Position

The Customer Completion Executive serves as the outfitting definition process team leader for new aircraft projects. Working directly with customers, the role identifies their mission requirements and preferences and translates them into a comprehensive, contractually binding Completion Package consistent with the Outfitting Definition Process, Aircraft Sales Agreement, product offerings, and applicable requirements. The executive collaborates with the Completion & Delivery Associate as a customer advocate for matters related to aircraft outfitting and delivery. The role leads customers through the outfitting definition process, coordinates preparation and approval of Completion Packages, and communicates approved scope and requirements across internal departments. It also monitors aircraft completion for consistency with the approved package and supports customer inspection and aircraft acceptance. The position requires extensive worldwide travel, potentially on short notice, and availability to support customer needs outside normal working hours.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and experience sufficient to perform the essential functions.
Eight years of relevant aviation experience; experience in aircraft completions or program management is preferred.
Strong communication and presentation skills.
Excellent computer skills, including Microsoft Excel, Word, and presentation applications.
Ability to professionally articulate and consultatively sell avionics, cabin configurations, systems, and outfitting options.
Current working knowledge of applicable FAA, EASA, CAAC, and other civil aviation authority regulations and certification requirements, with familiarity with international certification requirements applicable to aircraft outfitting.
Broad knowledge of the company product line and aircraft systems.
Willingness and ability to travel extensively worldwide, including on short notice.
Willingness to support customer needs during and after normal working hours.
Ability to read, write, speak, and understand English.

Nice To Haves

Aviation experience in aircraft completions or program management.

Responsibilities

Lead customers through the outfitting definition process to minimize delivery exceptions, maintain schedule, and provide a positive customer experience.
Explain the process, establish milestones and requirements, and obtain timely customer responses.
Translate customer mission requirements and outfitting preferences into a Completion Package consistent with product offerings and regulatory requirements while maximizing standardized content.
Initiate and monitor preparation of the Completion Package as the basis for engineering, construction, and aircraft delivery, ensuring contractual integrity.
Present an accurate Completion Package to the owner or delegate, accounting for floor plan, mission requirements, customer preferences, and interior design constraints such as space, weight, and regulatory requirements.
Collaborate with Finance to develop accurate, timely quotations and pricing.
Document communications supporting the final Completion Approval Package and execute signature approval in accordance with the project timeline.
Conduct internal Completion Package reviews, including Preliminary Design Review, Engineering Design Review, and Project Review.
Communicate the approved Completion Package to other departments, including its scope, schedule, design, and contractual requirements.
Attend and participate in Completions Operations status meetings.
Monitor aircraft completion to ensure the finished product conforms to the approved Completion Package.
Support the Completion & Delivery Associate during customer inspection and aircraft acceptance.
Manage completion specification changes through the Work Change Request process.
Provide direction for resolving aircraft anomalies, damage, or schedule impacts with the customer and appropriate company management.
Perform other duties as assigned.