Customer Communications Support Manager

ASM Research • Fairfax, VA

27d

About The Position

Leads the enterprise communications portfolio, including VoIP, VTC, and supporting network infrastructure, ensuring secure, reliable, and uninterrupted voice and video services across the organization. Oversees performance, availability, and incident response while aligning communications capabilities with mission and operational needs.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in telecommunications, network engineering, or enterprise communications.
• Demonstrated experience managing VoIP and VTC systems in a large-scale environment.
• Strong understanding of network infrastructure and communications protocols.
• PMP certification or equivalent project management experience.

Nice To Haves

• DoD 8570/8140 IAT Level III certification.
• CCNP Collaboration or higher certification.
• Experience supporting federal or defense environments.
• Familiarity with secure communications and compliance requirements.

Responsibilities

• Oversee enterprise VoIP and VTC systems, ensuring high availability and performance.
• Manage communications infrastructure, including hardware, software, and network integrations.
• Monitor system performance and implement proactive measures to prevent service disruptions.
• Lead incident response, troubleshooting, and escalation for voice and video services.
• Coordinate with network, cybersecurity, and infrastructure teams to ensure seamless operations.
• Develop and enforce service continuity and disaster recovery plans.
• Manage vendor relationships and service-level agreements (SLAs).
• Provide leadership, mentorship, and oversight to technical teams supporting communications systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior