Customer Communications Specialist 1
Alstom•Newark, NJ
•Onsite
About The Position
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide. Could you be the full-time Customer Communications Specialist we’re looking for at Newark Airport? This is a union-represented position supporting operations at Newark Liberty International Airport.
Requirements
- Strong communicator with the ability to stay clear and calm under pressure
- Quick thinker who can respond in real time without hesitation
- Customer-focused mindset with attention to detail
- Comfortable working in a structured, team-based environment
- Able to collaborate across operations, maintenance, and external partners
Nice To Haves
- Experience with radios, intercoms, or similar systems is helpful (not required)
Responsibilities
- Communicating real-time service updates to passengers and stakeholders
- Supporting response efforts during AirTrain service disruptions
- Coordinating with operations, maintenance, and airport teams
- Ensuring all communication channels (PA systems, radios, intercoms) are ready and functioning
- Contributing to basic reporting and system monitoring activities
Benefits
- Competitive hourly pay ($21.10/hour)
- Career development opportunities within a global organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
