Customer Service Specialist 1
About The Position
NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, NW Natural Water has acquired more than 30 utilities and today serves more than 190,000 people via 76,000 connections. Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people. This position provides customer service to our Washington water services clients and their customers via phone calls, emails, and chat support. It also provides water utility billing functions for our clients.
Requirements
- 1 or more years customer service experience
- Ability to work in a fast paced environment
- Ability to multi task and work in an office environment
- Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.
Responsibilities
- Answer phone calls from customers & Clients and provide excellent customer service
- Direct phone calls to the appropriate party within the Coupeville office.
- File paperwork in office and deposit checks.
- Update billing software and generate utility bills for Client water systems.
- Deposit customer payments accurately.
- Assist with communication with field operators
- Create monthly billing reports for clients.
- Communicate work orders to operations supervisors for scheduling.
- Comply with all Company policies, procedures, and safety regulations.
- Comply with Company grooming and uniform policy.
- Complete tasks as requested by the Customer Service Supervisor.
- Enter meter readings and use general quality control to ensure accurate readings.
Benefits
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
- Accrue up to 15 Vacation Days annually
- 13 paid holidays
- 3 weeks paid parental leave
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
