Customer Communications Representative

Eisner Health Open • Los Angeles, CA

3d • Onsite

About The Position

The Customer Communications Representative manages incoming telephone calls, schedules patient appointments, provides information about clinic services, and assists patients and visitors. The role is a key point of contact for patients and staff, ensuring inquiries are handled accurately, professionally, and efficiently. The position calls for a bilingual, patient-focused communicator who can manage multiple responsibilities in a fast-paced healthcare environment while protecting patient confidentiality.

This is a full-time, onsite position based in Downtown Los Angeles. Regular hours are 8:00 AM to 4:30 PM. The position requires working 1–2 Saturdays per month; employees scheduled to work a Saturday receive another day off during the same week.

Requirements

• High school diploma or equivalent.
• Fluency in English and Spanish, including the ability to read, write, and speak both languages.
• Knowledge of medical terminology.
• Experience using multi-line telephone systems, computers, and standard office equipment.
• Strong telephone etiquette, customer service, and interpersonal communication skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
• Professional, courteous, and patient-focused approach when interacting with patients, visitors, and staff.
• Ability to learn the Center's computer and telephone systems within three months of hire.
• Ability to learn appointment scheduling and telephone operator procedures within three months of cross-training.

Responsibilities

• Answer incoming telephone calls promptly and direct calls to appropriate departments or staff.
• Respond to patient inquiries about clinic services, appointment availability, and scheduling.
• Schedule appointments for clinical and support services by telephone and in person.
• Review provider schedules, manage waiting lists, and coordinate appointment changes as directed.
• Confirm upcoming appointments by telephone or written notification.
• Greet patients and visitors, answer questions, and provide directions within the Center.
• Take messages and communicate them to appropriate staff.
• Verify medical HMO insurance information as required.
• Mail registration forms to new patients before their scheduled appointments.
• Prepare and distribute appointment schedules to appropriate departments.
• Compile weekly and monthly appointment reports as assigned.
• Perform filing, faxing, data entry, and other administrative duties.
• Provide coverage for departmental telephone and appointment desks as needed.
• Assist providers and staff with appointment-related questions and patient communication.
• Notify the appropriate supervisor when routine appointment wait times exceed two weeks.
• Maintain accurate records and protect the confidentiality of patient information.
• Communicate suggestions for improving customer service and departmental processes.
• Perform other duties as assigned.

Benefits

• Paid time off accrual of 7.08 hours per pay period, with 26 pay periods per year.
• 9 paid holidays annually.
• Paid jury duty: 40 hours per year.
• Medical, dental, and vision insurance, with HSA-eligible and PPO options.
• Healthcare, dependent care, and transportation flexible spending accounts.
• Employer-sponsored life insurance and long-term disability.
• Chiropractic and acupuncture coverage for 30 visits.
• 401(k) retirement plan with a 3% employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED