Customer Communications Representative I

Canon Careers•Burlington, NJ

1d•Hybrid

About The Position

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types. Your Impact - Provides outstanding service to customers calling the dispatch team for service. - Responds to routine customer inquiries via live call or Email as needed. - Provides follow through on any special customer needs in a timely manner.

Requirements

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
Strong verbal and written communication skills.
Proficient in MS Office, strong attention to detail, organized and able to multitask.
Successful completion of Call Taker New-Hire training and introductory period.
Must be able to work wide variety of work shift/schedules with short notice.

Responsibilities

Ensuring all service calls are answered and entered into company systems in a timely and accurate manner.
Providing the best possible customer service to internal as well as external customers.
Handling level 1 call types.
Providing outstanding service to customers calling the dispatch team for service.
Responding to routine customer inquiries via live call or Email as needed.
Providing follow through on any special customer needs in a timely manner.