Customer Communications Operator
About The Position
The Customer Communications Operator is responsible for operating and maintaining mail processing equipment to ensure accurate, timely, and efficient handling of outgoing mail. This role includes operating mail inserting and metering machines, performing routine maintenance and cleaning, and maintaining an adequate supply of postal equipment and materials. The operator prepares and organizes mail for courier pickup and ensures compliance with postal regulations and company procedures. Additional responsibilities include quality control checks for address accuracy and proper postage, processing various mail classes including Certified, Priority, First Class, and Foreign mail, and following established procedures outlined in departmental manuals. The position also supports area and enterprise initiatives while contributing to overall operational efficiency and customer communication standards.
Requirements
- Skills to perform routine tasks
- Works with either close supervision or under clearly defined procedures
- Strong analytical skills and attention to detail
- Good judgment/decision-making skills and organizational skills
- Strong written and verbal communication skills
- Willingness to maintain a positive and compassionate attitude in a high volume setting
- Ability to work independently and in a team environment
Responsibilities
- Operating and maintaining mail processing equipment
- Operating mail inserting and metering machines
- Performing routine maintenance and cleaning of equipment
- Maintaining an adequate supply of postal equipment and materials
- Preparing and organizing mail for courier pickup
- Ensuring compliance with postal regulations and company procedures
- Performing quality control checks for address accuracy and proper postage
- Processing various mail classes including Certified, Priority, First Class, and Foreign mail
- Following established procedures outlined in departmental manuals
- Supporting area and enterprise initiatives
- Contributing to overall operational efficiency and customer communication standards
- Preparing documents for mailing
- Processing and preparing outgoing mail
- Processing and verifying accounts
- Other duties as assigned by Supervisor
Benefits
- Paid time off
- Additional PTO for longer service
- Flexible leave programs for parental leave, caregiver leave for family members, bereavement and military leave
- Nine company paid holidays
- Company-funded pension plan
- 401(k) retirement plan with company contribution up to 10 percent of eligible earnings, with a target of 5 percent
- Medical, dental, and vision coverage from the first day of employment for associates and eligible family members
- Volunteer paid time off
- Dollar-for-dollar matching gift program for charitable donations
- Associate Resource Groups (ARGs) for networking and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
