Customer Claims Specialist

Badger Brothers Moving • Madison, WI

3d

About The Position

At Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service. We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”

Requirements

• 2+ years of experience in customer service, claims resolution, or logistics support
• Confident communicator who can de-escalate conflict and build trust quickly
• Curious, thorough, and calm under pressure
• Ability to balance empathy with fairness and "hold the line" when needed
• Prefers phone calls over endless emails and believes in proactive communication
• Comfortable navigating spreadsheets, photo evidence, and CRM tools
• Takes pride in turning a tough moment into a great customer service story

Nice To Haves

• Experience in the moving industry, insurance claims, or household goods logistics
• Familiarity with depreciation, item valuation, or repair coordination
• Natural ability to ask the right questions, read between the lines, and make smart calls
• Obsession with organization and clean recordkeeping

Responsibilities

• Own the end-to-end damage claims process from intake to resolution
• Communicate directly with customers via phone and email to gather details and explain outcomes
• Investigate claims by reviewing photos, mover reports, item values, and condition notes
• Apply logical reasoning and fair compensation standards using our proprietary tools and guides
• Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement
• Track all cases in our internal Claims & Damage Tracker
• Proactively follow up with customers to ensure satisfaction and provide closure
• Represent BBM’s values in every interaction — calm, clear, and solutions-focused

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed