Chubb Customer Center Account Executive

Chubb External•Phoenix, AZ

17d

About The Position

Chubb's Personal Risk Services Operations Division provides industry leading service to clients, agents, and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated Personal Lines Account Executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS’ growth and retention by counseling successful individuals and families on their insurance coverage. This role focuses on delivering exceptional service, ensuring seamless policy management, fostering long-term relationships, and driving sales growth through effective cross-selling and upselling. We provide coverage for home, auto, vacation, umbrella, flood, recreational marine, and cyber insurance, with many of these products managed across different systems. Our underwriters play an active role in handling these policies, which often requires us to act as intermediaries between clients, agents, and underwriting teams Success in our team requires adaptability to a fast-paced environment communicating on the phone with a willingness to continuously learn new skills and policy requirements. Since guidelines are updated regularly and can vary between accounts, it’s essential to stay informed and flexible to meet our insurance standards.

Responsibilities

Serve as a trusted advisor for Chubb clients, assessing insurance needs and providing tailored solutions.
Proactively identify coverage gaps, offer recommendations, and process policy updates per client requests.
Utilize multiple systems to efficiently research, analyze, and resolve client inquiries and policy changes.
Demonstrate comprehensive knowledge of Chubb’s products, articulating their value to clients.
Collaborate effectively within a team, leveraging strong interpersonal and communication skills.
Consistently meet or exceed performance and quality benchmarks.
Adhere to corporate policies, regulatory requirements (SOX), and internal procedures (PCI) while ensuring compliance and service excellence.
Complete assigned tasks and support additional responsibilities as needed.
Consistently meet or surpass sales goals by proactively cross-selling and upselling Chubb Personal Lines products, including auto, home, renters, personal excess, flood, and recreational marine insurance.
Proactively assess client portfolios to uncover additional coverage needs, presenting customized insurance solutions to agents and their clients to ensure comprehensive protection.
Partner with Chubb internal teams, including personal lines underwriters, to proactively address agent requirements and streamline policy servicing processes.
Cultivate and strengthen relationships with agents, clients, and internal business partners to drive high satisfaction, maximize client retention, and foster long-term loyalty.