Customer Care Part-time

Lineage•Stevens Point, WI

1d•Onsite

About The Position

This part-time position focuses on data entry and requires customer service experience and strong computer skills. The role involves performing customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries in a timely manner. It is an excellent position to begin a career path within Lineage, offering opportunities for greater responsibilities and promotions. Lineage values respect, cares about its team members, and encourages continuous learning and development.

Requirements

Customer service experience
Strong computer skills
Proficient computer skills, including Microsoft Office Suite
Excellent verbal and written communication skills; English may be required
Excellent organizational skills, including ability to multi-task and prioritize workload

Nice To Haves

High School diploma or GED may be required depending on facility
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

Invoice and verify accounts accurately and in a timely manner
Verify inbound receipts for accuracy
Develop and maintain customer relationships in a professional manner
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
Coordinate availability of product and schedule for daily shifts with warehouse team
Coordinate with Operations on special client requests; expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in organized and comprehensive way
Partner with Inventory and Operations to research inventory discrepancies and misplacements