FACTS – Services de compensateurs synchrones – Responsable technique du support client / FACTS Synchronous Condenser - Services Customer care Technical leader

GE Vernova • City of Saratoga Springs, NY

1d • Hybrid

About The Position

The Customer Care Technical Leader supports GE’s install base of HVDC & FACTS systems, with a focus on Synchronous Condensers. This role is responsible for leading the technical portion of multi-year service contracts and warranties. The selected candidate will develop and maintain expertise in the operation and maintenance of HVDC & FACTS devices, leveraging GE’s know-how and industry best practices.

Requirements

• Degree in electrical engineering
• Knowledge of rotating machines (generators or synchronous condensers)
• Experience in maintenance and commissioning activity of high voltage equipment
• Fluent in written and spoken English and French: The employee will be required to interact fluidly with colleagues in our other facilities across and/or outside of Canada, and who are generally unable to communicate in French and whose language at work is predominantly English.
• Demonstrated ability to analyze and solve problems
• Ability to document, write technical reports and plan site activities.
• Knowledge in the controls and protection of HV equipment and substation
• 5 to 10 years of meaningful experience

Nice To Haves

• Excellent customer management skills
• Able to work in teams in a multicultural environment.
• Outstanding communication skills
• Exceptional oral and written communication skills.
• Pragmatic, result and quality oriented.
• Willing to travel to domestic and international locations (roughly 20% of time)
• EHS focused
• Trilingual, an asset

Responsibilities

• Lead technical portion on multi-year service contracts and warranties
• Respond actively to system issues in a timely manner and promotes high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements
• Maintains system logs on all failure data across Synchronous Condenser projects
• Analyzes systems maloperation and equipment failure by reviewing event logs and transient records, and providing solutions to site issues
• Develop, perform and analyze maintenance programs and testing procedures to maximize Synchronous Condenser installations availability, reliability and performance
• Support site team during commissioning, maintenance and troubleshooting activities on Synchronous Condenser systems by review of site plans and providing technical inputs during site visits
• Occasionally perform field work, ie. commissioning, maintenance and troubleshooting of Synchronous Condenser systems
• Review site reports from commissioning, maintenance and troubleshooting activities on Synchronous Condenser systems
• Provide technical support to Tendering team in procurement of FACTS devices and equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level