Customer Care Supervisor
Lineage•Conklin, NY
•$62,353 - $92,900
About The Position
The Customer Care Supervisor oversees general office and customer service activities that support the daily results of warehouse operations. The role supervises and develops direct reports, manages billing and customer claims, addresses escalated customer issues, and works closely with Operations to meet turnaround goals and improve customer service. It offers a career path with opportunities for greater responsibilities and promotion within Lineage.
Requirements
- At least 3 years of customer service experience in a warehousing and/or distribution environment.
- Excellent verbal and written communication skills, including the ability to interact with internal and external customers.
- Excellent problem-solving skills and attention to detail.
- Proficient computer skills, including Microsoft Office Suite.
- Ability to lift a minimum of 20 lbs./9 kgs.; the weight may be greater depending on the facility.
- Ability to work a flexible work schedule and shift, including weekends if needed.
Responsibilities
- Supervise, train, provide performance feedback to, and assign duties to direct reports to support productivity, efficiency, and effectiveness.
- Serve as the point of contact for billing and customer claims.
- Handle escalated customer issues and validate claims.
- Coordinate with Operations to meet on-time turnaround goals.
- Partner with Operations to prepare regular reports of customer activity.
- Conduct root cause assessments to proactively improve customer service month over month.
Benefits
- Medical insurance
- Dental insurance
- Basic life insurance
- Disability insurance
- 401(k) retirement plan
- Paid time off
- Annual bonus eligibility
- A minimum of 7 holidays throughout the calendar year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
