Supervisor, Customer Care

RXO • Marietta, GA

2d • Onsite

About The Position

As a Supervisor, Customer Care in Last Mile at RXO, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of Specialist, Customer Care. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

Requirements

• Bachelor's degree or equivalent related work or military experience.
• 3 years’ experience in a supervisory call center role in the logistics or transportation industry.
• Experience with Microsoft Office (Outlook, Word and PowerPoint), and other business-related applications.
• Advanced experience with Excel including pivot tables and vlook-up.

Nice To Haves

• 4+ years’ experience in logistics.
• Excellent written and verbal communication skills.
• Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns.

Responsibilities

• Organize and supervise day-to-day operations and activities of a customer care team in order to achieve key performance goals.
• Support the building and developing of an effective and high-performance team.
• Maintain daily and weekly statistics for individual direct reports.
• Research department results.
• Troubleshoots operational problems.
• Complete team reports as required.
• Identify and research escalated problems and provide guidance to direct reports for resolution.
• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.

Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program
• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level