Customer Care Specialist
Imperial Dade•Denver, CO
•Onsite
About The Position
Imperial Brady has a Customer Care Specialist opportunity available in Denver, CO! The Customer Care Specialist is responsible for ensuring a smooth onboarding experience for new customers. This role manages customer account setup and maintenance, supports online ordering systems, and serves as a key point of contact with Network Services.
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- 2 years of data entry experience
- Proficiency in MS Office and familiarity with using other software
- Excellent communication skills
Responsibilities
- Communicate with customers and internal Sales teams to verify and update account information
- Set up, maintain, and update customer accounts in P21
- Ensure new customer onboarding is completed accurately and efficiently before launch date
- Coordinate with cross-functional teams to facilitate timely account setup and support customer needs
- Collaborate with internal departments on customer-related projects and initiatives
- Process customer account changes as requested
- Maintain consistency and accuracy across customer accounts and programs
- Perform routine audits to identify and correct account or data discrepancies
- Assist customers with online account access and ordering platform issues
- Provide training and guidance on customer systems and processes as needed
- Route Network customer communications and requests to the appropriate internal teams
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
