Customer Care Specialist - London Honda

AutoCanada Inc.•London, ON

4d•CA$0 - CA$20•Onsite

About The Position

London Honda is seeking a Customer Care Specialist to join their team. This role is crucial in creating appointments for the loyalty team and managing lease finance and cash portfolios. The position is full-time, offers immediate hire, and is based onsite in London, Ontario. The company is part of the AutoCanada dealership network, emphasizing innovation, data-driven strategies, and a people-driven culture focused on learning and development.

Requirements

College diploma or two years’ relevant experience
Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
Exceptional customer service and problem-solving skills
Able to work independently as well as part of a team
Excellent verbal and written communication skills

Nice To Haves

Experience in an automotive BDC environment is preferred
Previous experience working within a body shop or auto claims

Responsibilities

Create preliminary estimates and submit warranty claims for dealership approval
Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
Check in collision vehicles by taking intake photos and creating a work order
Support customer calls pertaining to repair status, insurance details and car rental inquiries
Proactively educate customers on the insurance and repair process to enhance the customer experience
Update customer information in the management system as required
Provide continuous repair updates to customers during the repair process
Assist with resolving customer issues as they arise in a professional and timely manner