Customer Care Specialist

Ametek, Inc.•Levis, QC

61d

About The Position

Do you enjoy building long-term client relationships, guiding customers through their options, and making sure they feel supported every step of the way? In this Customer Care Specialist role, you will be at the heart of the after-sales experience at FARO CREAFORM. You’ll act as a trusted partner for our customers, helping them fully understand the value of our service offerings while strengthening loyalty and long-lasting relationships. If you have a strong sales mindset, excellent communication skills, and enjoy working in a fast-evolving environment, this role offers a great opportunity to grow and make an impact. Here’s what we offer you: Growth opportunities within a global organization Continuous training and coaching to support your development A supportive and collaborative team environment Flexible work schedules A human, innovative, and forward-thinking company culture

Requirements

College diploma in business or a related field (preferred)
Minimum of two years of experience in sales or customer service
Comfort using or learning CRM and business tools such as Salesforce, Microsoft Office, or similar platforms
Strong communication skills combined with a sales-oriented and customer-focused mindset
Collaborative attitude with a strong sense of teamwork
Ease working with administrative tasks, numbers, and structured processes
Excellent organizational skills with a methodical and detail-oriented approach
Ability to thrive in a fast-paced, constantly evolving environment
Autonomous, resourceful, proactive, and versatile personality

Responsibilities

Build and maintain strong relationships with existing customers by following up on sales opportunities and recommending the most relevant solutions from our service and product portfolio, including maintenance plan renewals or reinstatements
Participate in regular account reviews, ensuring all relevant customer information is shared to support informed and strategic decision-making
Prepare accurate sales forecasts and perform consistent follow-ups on direct sales activities
Support the management of major accounts, including the preparation of customized proposals
Manage day-to-day sales operations such as quote creation, opportunity tracking, order entry and confirmation, customer record creation, and credit checks within the CRM
Deliver a consistent, high-quality customer experience that reinforces satisfaction, loyalty, and retention