Customer Care Specialist
About The Position
Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place. Get to know us: We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities. We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard. Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization. We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being. Are you looking to expand your banking experience or ready to transfer your customer service skills into a new industry? If any of the below ring true for you, the Customer Care Specialist role may be a perfect fit for you! Are you passionate about helping others and providing exceptional customer service to a variety of customers over the phone? Are you looking for variety in your day-to-day and thrive at multi-tasking? Are you tech-savvy and have excellent attention to detail in a fast-paced environment? Are you someone who enjoys problem-solving and providing timely resolutions while maintaining a positive attitude? Are you looking to work on a highly engaged team who likes to have fun? Are you looking to join an organization that invests in its employees and offers ongoing training for the job that sets you up for success? Have you been searching for a company that rewards high performers, offers cross-training, and prioritizes promoting from within? If so, we are seeking an individual eager to join our team as a Customer Care Specialist! No previous banking experience is required, we will train you!
Requirements
- Passionate about helping others and providing exceptional customer service to a variety of customers over the phone
- Looking for variety in your day-to-day and thrive at multi-tasking
- Tech-savvy and have excellent attention to detail in a fast-paced environment
- Enjoys problem-solving and providing timely resolutions while maintaining a positive attitude
- Looking to work on a highly engaged team who likes to have fun
- Looking to join an organization that invests in its employees and offers ongoing training for the job that sets you up for success
- Searching for a company that rewards high performers, offers cross-training, and prioritizes promoting from within
- Eager to take initiative and bring a positive attitude
Nice To Haves
- Previous banking experience
Responsibilities
- Provide smart friendly customer service to customers over the phone
- Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
- Navigate multiple computer systems, multi-task, and document outcomes during and after calls
- Collaborate with other departments across the bank to assist with customer’s needs and solve problems
- Offer advice to our customers to deepen their relationships
Benefits
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Employee assistance program
- Comprehensive wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
