Customer Care Specialist - Remote NJ

Globe Life AIL - McQuade Organization•Jersey City, NJ

3d•Remote

About The Position

We are actively seeking full-time Customer Care Specialists with soft sales experience to join our growing team. Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. This is an entry-level position for individuals with customer service experience who are strong communicators and passionate about helping others. The role is ideal for those who thrive in fast-paced, team-driven environments.

Requirements

Excellent written and verbal communication skills.
Commitment to working hard to grow.
A customer-first mindset with a strong desire to assist others.
Comfort with live chat, email communication, and CRM platforms.
Ability to learn quickly, stay organized, and handle multiple priorities.
A positive attitude and a growth mindset – we value coachability over perfection!

Nice To Haves

Previous customer service or soft sales experience is a plus.
Soft sales experience

Responsibilities

Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
Update and maintain accurate support documentation and FAQs.
Collect and route customer feedback for internal improvement.
Demonstrate perseverance and empathy in resolving client concerns.
Learn continuously and share your knowledge with teammates.