Customer Care Specialist
Hellers Gas•Berwick, PA
•Onsite
About The Position
The customer care specialist position is responsible for acting as a link between customers and branch personnel, assisting customers with sales, payments, account and billing questions, complaints, error resolution, and other such inquiries. The candidate must possess considerable skills in communication, organization, problem solving, critical thinking and sound judgment.
Requirements
- Relevant experience preferred
- Familiarity with Microsoft Office products
- Communication skills
- Organizational skills
- Team oriented
- Ability to work outside of or in addition to regular hours as needed
Nice To Haves
- Considerable skills in problem solving, critical thinking and sound judgment
Responsibilities
- Manages branch-level customer communication
- Assists customers with sales of products or services
- Processes payments
- Updates account information
- Answers billing, account or service questions
- Resolves complaints and issues
- Acts as a liaison between customers and other branch/corporate representatives
- Processes account transfers and location changes
- Advises customers on current promotions
- Performs general office administrative duties
- Assists other branch personnel as considered necessary
- Acts as a representative of the company with a sound knowledge of policy and procedure
Benefits
- Comprehensive benefits package
- 401(k) and profit sharing
- Paid holidays & vacation/sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
