Customer Care Specialist

Sunrise Medical (US) LLC•Littleton, CO

66d•Onsite

About The Position

This role represents the company with a complete understanding of all products, policy/procedures, market dynamics, and technical aspects. The specialist is responsible for processing specific customer orders, quotes, returns, and inquiries or complaints via phone/fax/web. The position supports overall company sales goals by enhancing customer relationships through the delivery of service excellence. The ideal candidate will join a Customer Service Team and contribute to a team environment that promotes and provides service excellence to internal and external customers.

Requirements

High school diploma or GED equivalent
Experience in a fast-paced customer service environment (or equivalent)
Typing skills minimum 25 wpm
Ten-key skills
Computer operation including MS office products, queries, and web-based systems
Ability to read and comprehend simple and complex instructions, short correspondence, and memos
Strong verbal communication skills and interpersonal skills
Ability to learn quickly and retain skills/knowledge for future application as needed
Must be able to successfully complete the 10 – 12-week training program
Results Orientation – Focusing on the desired end result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Decisiveness – Making complex decisions in a timely manner.
Attention to Communication – Ensuring that information is passed on to others who should be kept informed.
Oral Communications – Expressing oneself clearly in conversations and interactions with others.
Written Communication – Expressing oneself clearly in business writing.
Customer Orientation – Demonstrated concern for satisfying one’s external and/or internal customers.
Personal Credibility – Demonstrated concern that one be perceived as stable, responsible, dependable, and trustworthy.
Forward Thinking – Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
Analytical Thinking – Approaching a problem by using a logical, systematic, sequential approach.

Nice To Haves

College-level or degree is preferred
6 months to 2 years with solid, consistent performance Customer Service Specialist (or equivalent) preferred

Responsibilities

Responsible for processing customer orders demonstrating a thorough knowledge of products, function, and adjustability/adaptability. Able to problem-solve and knowledgeable of all options and configurations while guiding and assisting customers with selection, and/or adaptation to meet end-user needs.
Responsible for assisting customers as necessary with order status, quotations, returns and/or repairs, etc., while understanding key customer relationships and competitive market or funding dynamics that impact the buying decision.
Responsible to provide appropriate support to field sales Associates, handling key account relationships where needed and utilizing sales contact tools and communication to accomplish overall top-line sales objectives.
Responsible for maintaining up-to-date product and “systems” knowledge.
Responsible to contribute to a team environment that promotes and provides service excellence to internal and external customers. This would include the ability to champion key product, project, or customers with little or no assistance.