Pharmacy Technician - Customer Care Specialist

Onco360•Waltham, MA

17h•$23•Remote

About The Position

Onco360 is looking for a Customer Care Specialist based out of their Waltham, MA pharmacy. This is a full-time, remote position with training at the Waltham pharmacy. The Customer Care Specialist will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with Onco360 is an opportunity to connect and care for patients, providers, communities, and each other, with a mission to better the lives of those battling cancer and rare diseases. Compassion is valued over numbers, and the company fosters an environment for professional and personal growth.

Requirements

1 to 2 years of pharmacy billing or certified pharmacy technician required
Customer service, problem solving, and excellent communication skills verbal and writing required.
Work independently with little to no guidance
Pharmacy Technician State License/Registration (per State Board of Pharmacy)
National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Nice To Haves

Bachelor's degree preferred

Responsibilities

Manages the customer care escalations email workflow.
Works with the customer service manager to ensure all sales team escalations are addressed daily.
Work all address exception reports given by the VP of pharmacy operations.
Report to the customer care manager any items that may cause escalations not to be completed.
Have knowledge of CPR+ and billing claim responses.
Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
Work all projects that are assigned by the customer service manager