Pharmacy Technician - Customer Care Specialist

Onco360 • Buffalo, NY

2d • Remote

About The Position

Onco360 is looking for a Customer Care Specialist based out of their Buffalo, NY pharmacy. This is a full-time, remote position with onsite training. The Customer Care Specialist will work with the sales team and providers in monitoring all customer care issues. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with Onco360 is an opportunity to connect and care for patients, providers, communities, and each other, with a mission to better the lives of those battling cancer and rare diseases. The company values compassion, teamwork, respect, integrity, and passion, fostering an environment for professional and personal growth.

Requirements

• High School Diploma required
• 1 to 2 years of pharmacy billing or certified pharmacy technician required
• Customer service, problem solving, and excellent communication skills verbal and writing required.
• Work independently with little to no guidance
• Pharmacy Technician State License/Registration (per State Board of Pharmacy)
• Certain States also require National Pharmacy Technician Certification (CPhT via PTCB/NHA)

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager.

Benefits

• Medical
• Dental
• Vision
• 401k with a match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life, and short and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED