Customer Care Specialist (Dental, Vision, & Hearing)
ManhattanLife Insurance & Annuity Company•Houston, TX
•Onsite
About The Position
ManhattanLife has about 1 million customers all over the United States. We are growing in customers every day and need your help to respond to their questions. We need several excellent customer service professionals to answer our busy phone lines in our Dental, Vision, and Hearing (DVH) department.
Requirements
- High School Graduate or equivalent (GED); Associate’s Degree preferred.
- 1+ years of call center experience, preferably in health insurance and/or life insurance related customer care.
- Excellent verbal and written communication and interpersonal skills along with active listening.
- Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.
- Ability to research and analyze data.
- Ability to multi-task, set priorities, and manage time effectively.
- Maintain a professional attitude in challenging situations.
- Meet personal/team qualitative and quantitative metrics.
Nice To Haves
- Bilingual in Spanish or other languages preferred.
Responsibilities
- Manage inbound calls in a timely manner while providing high quality service.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Benefits
- immediate coverage under our health, dental and vision plans
- flexible schedules
- shortened hours on Fridays
- free parking
- company-wide events
- professional development (LOMA testing)
- company-wide wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
