Customer Care Specialist- West Allis

Tri City National Bank • West Allis, WI

1d • $20 - $28 • Onsite

About The Position

Tri City National Bank is seeking a friendly and customer-focused Customer Care Specialist to provide exceptional support to our customers through phone calls, emails, and our website. This position is located in-office at our Operations Center located in West Allis, WI. The bank is committed to prioritizing customers, building strong relationships, and fostering a sense of belonging, offering opportunities for personal and professional growth and excellent benefits.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of banking experience or 1 year in customer service at Tri City National Bank.
• Strong knowledge of banking systems, digital banking, and products including deposit, loan, and cardbase operations.
• Excellent customer service skills with a focus on empathy and problem-solving.
• Strong verbal and written communication skills with a professional telephone demeanor.
• Basic PC skills, including familiarity with Windows and MS Office.

Responsibilities

• Respond to customer calls and emails, providing support for account access and website functionality.
• Address and resolve customer inquiries, escalating issues as needed.
• Log and track customer interactions, preparing reports for supervisory review.
• Assist customers with online account enrollments and maintain accurate website rates.
• Perform follow-ups for unresolved customer concerns.
• Provide backup support for other departments and assist with special projects.
• Handle reception calls and manage interoffice mail distribution.
• Perform additional duties as assigned.

Benefits

• 401(k) with company match
• Up to 20 hours of paid vacation after 3 months (must work an average of 20+ hours per week in order to be eligible for paid vacation.)
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED