Customer Care Specialist

VAXCARE LLC • Orlando, FL

11h • Onsite

About The Position

Customer Care Specialists are the glue between our service and our customers. We offer exceptional support to our customers, working on the front lines to train, help, and advocate for them via email, telephone, and webinar while deriving insights into how to design our service to better meet their needs. We are the communication bridge leading our customers to higher profitability and efficiency by using our technology. Are you ready to be the sounding board for our customers and to turn today’s opportunities into a better tomorrow? If you’re ready for these challenges this could be a great fit for you.

Requirements

• Skilled with computers & learns new tools quickly.
• Excellent verbal and written communication skills in English.
• Honest, accountable, maintains confidentiality.
• Meet metric expectations, work independently while maintaining accountability and focus.
• Build strong relationships & contributes to a positive work environment.
• Skilled to pitch products and services effectively to clients.
• Able to close deals and negotiate contracts effectively.
• Capacity to identify customer needs and provide effective solutions.
• Prolonged sitting or standing: Employees must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.
• Transportation and Attendance Requirements: Candidates must be able to reliably commute to the office each day, arrive on time, and complete an 8-hour workday as part of their on-site responsibilities.
• Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.
• Visual acuity: The job requires the ability to view a computer screen and read documents for extended periods.
• Communication: Employees must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.
• Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10–20 pounds to handle supplies or equipment.
• Dependability – Must be able to meet deadlines, work independently, maintain focus, be punctual and good attendance record.
• Interpersonal Skills – Builds strong relationships & contributes to a positive work environment.
• Computer Skills – Skilled with computers, learns new tools quickly.
• Ethics – Honest, accountable, maintains confidentiality.

Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to technical or product-related issues.
• Educate customer on product, best practices, and troubleshooting steps to ensure optimal usage and satisfaction.
• Maintain detailed records of customer interactions, issues, and resolutions within system.
• Work closely with internal teams to escalate complex issues and ensure that customer needs are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed