Customer Care Specialist (Food Manufacturing)
About The Position
Lesaffre, a global leader in fermentation with over 170 years of history, is seeking a Customer Care Specialist for its Biospringer division. Biospringer specializes in yeast extracts and fermentation-based solutions for the food industry. This role is crucial for ensuring seamless order fulfillment and positive customer interactions. The company values passion, respect, trust, entrepreneurship, and humility, and is committed to innovation, sustainability, and developing essential nutrients and bioactives. Biospringer operates globally with state-of-the-art facilities and a focus on natural, sustainably sourced ingredients.
Requirements
- Bachelor’s degree in international trade, logistics, business administration or a related field, or equivalent experience.
- 3 or more years of experience in a similar position is required.
- Experience working within SAP is required.
Nice To Haves
- Food industry experience is preferred.
- Fluency is Spanish is a plus.
Responsibilities
- Demonstrate an unwavering commitment to Lesaffre's safety-first culture by strictly following all safety protocols and participating in required safety programs.
- Drive customer satisfaction by managing the complete order lifecycle - from initial entry through final invoicing.
- Ensure order accuracy by verifying product availability and strategically assigning lots.
- Facilitate smooth transactions by generating invoices, monitoring payment timelines, and processing returns.
- Maintain organized records through professional documentation management.
- Empower sales success by providing timely product samples and technical documentation, competitive pricing proposals and commercial support, quality department coordination for customer inquiries, and data-driven sales reports from our ERP system.
- Strengthen cross-functional alignment by collaborating with Sales teams on forecasting and inventory planning, Finance and Accounting on pricing strategies, Quality and Supply Chain on operational efficiency.
- Extract valuable business insights through ad-hoc data analysis.
- Ensure commercial policy compliance across all customer interactions.
- Implement and communicate pricing updates with precision.
- Support the Sales team with accurate pricing documentation.
- Deliver exceptional service during critical situations including emergency shipments, product recalls, and operational disruptions.
- Other duties as assigned.
Benefits
- Competitive compensation
- Comprehensive benefits starting on day one, including health, dental, vision
- 401(k) with employer match
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
