Customer Care Specialist
About The Position
Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence. For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico. Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care. At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care. If you are passionate about making a meaningful impact, thrive in a collaborative environment, and are committed to excellence, we invite you to join our growing team. Together, we can continue transforming home healthcare while making a difference in the lives of our patients and the communities we serve. Join IHCS where our patients are #1, and our people make the difference. Apply today!
Requirements
- Associates degree OR equivalent experience.
- High school diploma or equivalent required.
- 1–3 years of experience in customer service, healthcare coordination, or referral management.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in Microsoft Office Suite products (Word, Excel).
- Knowledge of HIPAA, CMS, and healthcare regulatory requirements.
Nice To Haves
- Associate or bachelor’s degree in healthcare administration or a related field preferred.
- Experience working with health plans, home health agencies, or DME providers is a plus.
Responsibilities
- Plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients.
- Involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans.
- Serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements.
- Enhances service delivery and patient satisfaction.
Benefits
- Medical, Vision, Dental, Short- and Long-term insurance
- 6+ Days of Holidays Pay
- 13 days of PTO
- Employer paid life insurance
- 401K with employer contribution
- Wellness program with reward incentives
- Employee recognition and reward programs
- Comprehensive paid training program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
