Customer Care Specialist

Take Command Health • Dallas, TX

3d • Hybrid

About The Position

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system. Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

Requirements

• Customer service experience required.
• A proactive & positive personality with organizational skills, great people skills, an extremely friendly attitude, and a desire to problem-solve.
• Excellent written communication skills in English.
• A mix of technical & people skills.
• A basic knowledge and understanding of tables, Excel, and algebra.
• Being able to quickly gather info, organize it, calculate it, and communicate it in a clear and concise manner so our customers understand it.

Nice To Haves

• Experience in health insurance is a plus but not necessary (we can teach you if you’re willing to learn).

Responsibilities

• Act as the frontline support team for VIP clients, employees of clients, and Benefit Consultants on our platform through ongoing phone support, chat support, emails, and internal ticketing support.
• Answer questions for existing and new clients about the details of how HRAs work, their specific benefits, and how to use our platform.
• Support our clients’ employees as they navigate a new benefits solution by providing a friendly attitude, clear guidance, technical support, and confidence in our ability to serve them well.
• Create & manage processes for triaging & escalating support requests, via chat, that builds confidence in the customer that we can help in a timely and efficient manner, even in our busiest seasons.
• Gather & organize meaningful client feedback and represent the “voice of the customer” internally, to help us improve the customer experience & scale support operations so we can keep growing.

Benefits

• Competitive pay
• Health benefits
• Generously funded ICHRA for medical, dental, and vision premiums and medical expenses.
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• Competitive parental leave for new parents.
• Up to two paid days of Paw-ternity leave.
• ClassPass corporate membership with access to over 73,000 fitness and wellness options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed