Customer Care Specialist

Girl Scouts of Kentuckys Wilderness Road Council I•Ashland, KY

1d•$13 - $15•Hybrid

About The Position

Girl Scouts of Kentucky's Wilderness Road Council is seeking a Part-Time Customer Care Specialist to provide outstanding service and support to volunteers, girls, parents, and community partners. As one of the first points of contact for our organization, you'll play a key role in creating positive experiences through retail sales support, online customer assistance, and knowledgeable phone service. You'll also contribute to impactful Girl Scout programming and help ensure every interaction reflects the values and mission of Girl Scouts. This position would be an average of no more than 30 hours per week and is not benefits-eligible. The pay range for this role is $13–$15 per hour.

Requirements

High School Diploma or 2 years of customer service experience
Strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals.
Understands Microsoft Office Suite including Outlook, Power Point, Word, and Excel.
Ability to learn new systems such as Salesforce and Looker software platforms
Ability to work a flexible schedule including possible evenings and weekends
Capability to provide own transportation and maintain a valid driver's license.
Must be able to pass a criminal background check

Nice To Haves

Previous experience in Girl Scouts a bonus,?but not required

Responsibilities

Provide a professional, friendly, and positive customer experience in person, by phone, email, chat, and other communication channels.
Answer incoming inquiries and respond promptly to customer requests, concerns, and questions.
Utilize problem-solving skills to identify solutions and resolve issues effectively.
Follow established customer service procedures and scripts when appropriate.
Greet visitors and maintain a welcoming front desk and customer service environment.
Accurately enter, update, and maintain customer information within council databases.
Track, manage, and resolve customer cases in a timely manner.
Proactively contact customers to provide updates, address concerns, and ensure issue resolution.
Support the Customer Experience team by delivering responsive and efficient service.
Assist with the development and facilitation of on-site programming and activities for girls.
Provide general program support throughout the Northern Kentucky service area.
Partner with the On-Site Programming Manager to ensure successful program delivery and participant engagement.
Create a positive and supportive environment that enhances the Girl Scout Leadership Experience.
Actively contribute to a culture of diversity, equity, inclusion, and belonging through daily interactions, communication, and teamwork.
Demonstrate respect, professionalism, and inclusiveness in all customer and staff interactions.
Collaborate with staff and volunteers to support council operations and organizational goals.
Assist with special projects, events, and council initiatives as assigned.
Perform additional duties as needed to support the mission and success of the organization.