Entry Level - Call Center Representative (BackUp Care)
About The Position
We’re hiring Customer Care Specialists to support the Back‑Up Care Team, assisting employees from well‑known client companies when their regular childcare plans unexpectedly fall through. Your work helps parents stay focused at work—while you provide calm, solutions‑based support over the phone. This role is ideal for in‑person customer service professionals transitioning to call center work, with a strong focus on human interaction, problem‑solving, and empathy. There is no cold calling or sales involved. It offers a structured environment with training and team support, providing an opportunity to build call center and corporate customer support skills.
Requirements
- High school diploma or equivalent
- Minimum 1 year of customer service experience (in‑person CSRs are encouraged to apply)
- Excellent verbal and written communication skills with strong documentation ability
- Ability to manage time effectively and multitask
- Typing speed of 35 WPM or higher; strong data entry skills preferred
- Proficiency in Microsoft Outlook and basic computer functions (copy, paste, navigation)
- Willingness to learn new systems and software quickly
- Strong listening skills with the ability to identify caller needs without following a strict script
Nice To Haves
- Exposure to higher education (associate or bachelor’s degree)
Responsibilities
- Take inbound calls from employees of client companies seeking back‑up childcare solutions
- Make outbound calls to approved childcare centers or in‑home care networks to locate available options
- Assess each caller’s needs and gather key information without relying on a scripted process
- Accurately document call details and outcomes in CRM systems for internal visibility
- Provide clear, empathetic communication while guiding callers to workable solutions
- Work independently while collaborating closely with your team through shared systems and notes
- Help ensure employees can continue their workday without losing pay or productivity due to childcare disruptions
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
