Customer Care Specialist (Cox Automotive Fleet Client Solutions Delivery)

Cox Communications • Carmel, IN

9d • Remote

About The Position

Cox Fleet is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers and proprietary fleet technology. Cox Fleet is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators, and teams who need an on-demand service solution, data-driven insights, and a team of fleet experts to support them so they can focus on their core business. This Customer Care role supports customers during evening and overnight hours while ensuring a high level of service and responsiveness. Ideal candidates are dependable, customer-focused, and comfortable working non-traditional schedules.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• Knowledge of Microsoft Office Suite
• Ability to work independently and collaboratively within a team environment
• Able to multi-task and meet tight deadlines
• Excellent problem-solving skills
• Must hold a valid driver’s license
• Highly organized with exceptional follow-through abilities
• Clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years’ experience in a related field

Responsibilities

• Field a high volume of inbound calls.
• Provide excellent customer service for all Inbound and outbound calls.
• Timely and accurate documentation and notation in all systems regarding each customer contact
• Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs
• Assign service requests to the respective market for Dispatching
• Coordinating towing of customer units when necessary
• Scheduling outside vendors when an emergency breakdown is called in
• Continuously develop and improve company capabilities in the area of Dispatching
• Be professional and establish positive customer rapport, encouraging repeat business
• Additional duties and special projects as assigned

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED