Veterinary Receptionist

Vetcor • Bowmansville, NY

23h • Onsite

About The Position

Lancaster Small Animal Hospital is hiring a Customer Care Specialist! We are a three-doctor, AAHA-accredited small animal hospital located in Lancaster, NY, committed to providing exceptional patient care, outstanding client service, and a supportive workplace culture. We are looking for a Customer Care Specialist who is passionate about client service, teamwork, and creating positive experiences for pets and their people. We offer a supportive environment where questions are welcomed, growth is encouraged, and teamwork is valued.

Requirements

• Previous customer service or veterinary reception experience preferred
• Strong communication and interpersonal skills
• Compassionate and professional approach to client interactions
• Excellent organizational and multitasking abilities
• Strong attention to detail
• Ability to remain calm and positive in a fast-paced environment
• Team-oriented mindset with a willingness to help wherever needed
• Commitment to delivering exceptional client service

Responsibilities

• Greet clients and patients with warmth and professionalism
• Answer phones, route calls appropriately, and respond to voicemails promptly
• Schedule appointments and manage a multi-doctor calendar efficiently
• Check patients in and out while ensuring accurate client and patient information
• Collect payments and process invoices accurately
• Maintain a clean, organized front desk and welcoming lobby environment
• Manage medical record requests, reminders, and administrative tasks
• Handle client concerns with empathy and professionalism, escalating when appropriate
• Make outbound calls, texts, and emails to confirm appointments and follow up on patient care
• Reactivate overdue patients and help fill scheduling gaps
• Support daily hospital operations through teamwork and communication

Benefits

• Rotating Saturdays
• Flexible scheduling with real lunch breaks
• Supportive team culture
• Opportunities for professional growth and continued learning
• Collaborative environment
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed