Veterinary Receptionist
About The Position
BluePearl Pet Hospital in Monroeville, PA is hiring an extraordinary Veterinary Receptionist to join their team. This role is crucial to the success of the hospital, as the Veterinary Receptionist is the first point of contact for clients. The position requires the ability to function calmly and compassionately in emotional and difficult situations, ensuring each client receives the care and attention they need. The role involves greeting clients, assessing their needs and their pet's condition, managing appointments, and providing emotional support to grieving clients. BluePearl is committed to continuous learning and development, offering various educational opportunities and resources for its associates. The company fosters a family-like culture and is dedicated to providing remarkable care for pets.
Requirements
- Excellent customer service skills.
- Ability to provide guidance, comfort, and support.
- Ability to function calmly and compassionately in emotional and difficult situations.
- Ability to communicate clearly, slowly, and calmly.
- Ability to assess client and pet needs.
- Ability to confirm appointments and provide accurate preparation information.
- Ability to offer emotional support and resource materials to grieving clients.
- Ability to serve as a liaison between clients and service agencies.
Nice To Haves
- Experience working with veterinary medicine professionals.
- Experience in a fast-paced emergency and specialty care environment.
Responsibilities
- Greet clients warmly and professionally, making friendly eye contact.
- Offer a friendly smile, strong eye contact, and an approachable demeanor.
- Listen compassionately and communicate clearly, slowly, and calmly in person and on the telephone.
- Assess each client's needs and their pet's condition immediately upon arrival.
- Determine if an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance, ensuring clients receive accurate preparation information.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during the handling of pet remains.
Benefits
- Trupanion pet insurance
- Discounts for pet treatments, procedures, and food
- Annual continuing education allowance ($500/year reimbursement for CVT, $750/year for VTS, rollover up to $1,500 for CVT and VTS associates)
- Free continuing education sessions
- BluePearl University for training
- Access to over 2,000 medical journals for clinicians
- Regional licensed social worker for guidance on maintaining a healthy lifestyle
- Lyra: Access to 12 mental health care sessions annually at no charge, and other well-being resources
- Company-paid Short-Term and Long-Term Disability
- Parental Leave Benefits
- Health, dental, vision, and life insurance options
- Paid Time Off and Floating Holiday Plans
- Health Savings Account
- Flexible Savings Account
- 401(k) Retirement Plan
- Annual Scrub Allowance ($200/year in BluePearl store credit for full-time associates)
- Referral Bonus Program
- State licensure reimbursements
- VTNE reimbursements
- Additional VTS benefits – pursuing & established VTS technicians
- Paid CE hours for full-time CVT (8 hours/year) and VTS (12 hours/year) associates, can be carried over up to 24 hours.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
